Fakeeh Care App

Enterprise Medical App Audit – Organization

Fakeeh Care, a major Saudi hospital group, uses a large digital ecosystem for appointments, records, and billing. After an external Indian vendor developed the original application, we were contracted to perform a full, independent audit.

The challenge was to evaluate the app comprehensively: usability, interface, performance, security, capacity, and cross-platform stability. We produced two detailed audit reports on user journeys and technical behaviors, identifying critical issues and areas for improvement. Our findings directly informed the redesign and significant upgrade to Version 10, resulting in a more secure, faster, and user-friendly healthcare platform meeting the needs of patients and doctors across Saudi Arabia.

This audit not only improved the platform’s stability and user experience but also helped Fakeeh Care deliver a safer, more efficient digital journey for patients across the Kingdom.